$TSLA: Tesla Customer Complaints Archive

Tesla Support Ticket

@elonmusk My horrid Tesla customer service experience. Long letter, 2.5 pages, because I've been through a lot. Please read. pic.twitter.com/oZuZ897QMY— Greg (@GregSkisBC) October 11, 2019

Tesla Support Ticket

Yeah – Last Oct/Nov I paid $160k for an X P100D. They screwed me on Supercharge. Then less than 100 days later dropped the price by $24k, and increased range (Raven) and also made $20k Ludicrous/+ free. Now they also brought back FUSC. So I’m screwed for ~$50k. — Wayneco (@wayneco) August 4, 2019

Tesla Support Ticket

#tesla Fremont Service Center expected me to wait 2 and half hour without notifying me. Refused a loaner car and promised to deliver my car in 4 hours. They kept my car for 3 days now and I am house arrest due to no car. I left 5 messages to Service center and they never answer. — Osman Ghani (@Ozzie6935) October 27, 2019

Tesla Support Ticket

@Tesla @elonmusk , need your help !My M3 has been sitting in the body shop at Needham, MA for around 2 and a half months now. A month and a half due to problems with insurance claims and a month more due to unavailingly of the M3 cooling fan.Could you please help ? — Dollar Vora (@dollarvora) January 19, 2020

Tesla Support Ticket

Hey, @tesla, Why would all the airbags in my #TM3 go off on a minor fender bender with no body damage, causing $6k in damages?🤷‍♂️ Even the service center manager doesn't understand… @elonmusk #TeslaModel3 #TelsaAccident #NoAnswers #PrematureAirBag #TeslaEngineering pic.twitter.com/oXyi4zrwBd — Scott (@rebooted) October 17, 2019

Tesla Support Ticket

service hell @Tesla: @elonmusk you can't be serious, that M3 owners will not get a loaner during a paint-job that is only necessary because @Tesla scratched it during delivery? We took pictures on delivery day and now I should pay ~500€ just to get it fixed? Seriously?! — Stephan Bösebeck (@zagdul) August 28, 2019

Tesla Support Ticket

Looking after your customers !!! Service is bloody awful after point of sale £130k on a car and stuck with an unsightly yellowing on my screen 😡😡 — bashful1971 (@bashful1971) August 25, 2019

Tesla Support Ticket

My screen shut down effecting brakes and screen but had a nasty habit of accelerating OUT of AP or Cruise control. My service center did not really care. Did nothing. Then it did it again and smashed me into another car. Broke my ankle slamming the brakes-did nothing — Cachemobbin (@RealCacheMobbin) August 2, 2019

Tesla Support Ticket

@elonmusk very disappointed with the used @Tesla MX that we just got. Interior dirty, seat torn, wheels scratched. Drives much worse than the recent X that we test drove. Wish I could return this and get a new one. — Jeremy Shaw (@jshaw80) August 6, 2019

Tesla Support Ticket

1/2…A few people have asked where the Model 3 is that I ordered. Good question – I'd love to know also! I tried contacting @Tesla but nobody has replied to my emails for two weeks. I thought nobody could top Telstra for poor customer service, but Tesla takes the cake. A word… pic.twitter.com/opRDPtVpwj — Paul Maric (@PaulMaric) October 14, 2019 2/2…of caution if you're looking to buy one. Original delivery estimate was August and I've not heard anything since. It's a shame, because it's a great car being sold by people that don't seem to have a clue how to build and deliver them to the standard of mainstream brands. — Paul Maric (@PaulMaric) October 14, 2019 A further update. I've just received an email from Tesla regarding my order. It confirms there are no vehicles in the colour and spec I've chosen available to be assigned and that they'll be in touch when one as available. Still no idea which month (or year?) it's meant to be. — Paul Maric (@PaulMaric) October 14, 2019


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